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Privacy Policy

This Privacy regulates the processing of users’ personal data (hereinafter ‘User’ or ‘Users’”), collected in the context of the use of the website (hereinafter ‘website’), by Smartex Europe, Unipessoal, Lda., legal person number 515 040 673, based at Rua Alfredo Allen, n.ºs 455 e 461, 4200-135 Porto, (hereinafter ‘Smartex’), as an entity Responsible for Processing.

Respect for privacy of its Users/clients and compliance with legal obligations applicable in this matter is a priority for Smartex. Thus, Smartex guarantees Users of this website respect for their privacy by taking the necessary measures to protect their personal data.

The availability of personal data implies the knowledge and acceptance of the conditions available in Terms & Conditions

The Privacy Policy applies exclusively to the processing of personal data carried out by Smartex in the context of the purposes set out herein, in which personal information is considered relating to a natural person, of any kind and regardless of their support, which may identify or allow that person to be identified.

The use of this website means your acceptance of this Privacy Policy.

1. Collection of Personal Data

The user can access, browse and use this website without providing any personal information. However, the use of certain tools of the website, namely the creation of a user, if you are a Smartex Client, as well as to subscribe newsletters, for the purpose of receiving news from Smartex, may imply the provision of personal identification data (name, address, taxpayer, among others), contact (postal address, email), among others necessary to respond to User’s requests.
Smartex is responsible for the collection and processing of personal data of website Users, in accordance with and for the purposes indicated in applicable data protection legislation.

Such data will be collected, stored and used by Smartex for the purpose of answering the questions that you ask us, as well as to send over the newsletters you seek.

2. Personal Data Subjects Rights

Under applicable law and as personal data subjects, the User may at any time request the right of access, rectification and deletion of their personal data as may cancel their consent for the collection, processing and use of their personal data for the future, where it has been the lawfulness basis of the processing, upon written request to:

The user’s personal data will be deleted if their consent for its storage is requested, if the personal data information to achieve the intended purpose is no longer necessary or if the storage of personal data is unacceptable due to other legal reasons.
Essential data for invoicing or accounting purposes or that is subject to be stored for legal reasons will not be affected nor may it be deleted.

For the purposes of exercising your rights you may submit them in writing to the following address: Rua Alfredo Allen, n.ºs 455 e 461, 4200-135 Porto.

3. Personal Data Subjects Rights

The data is stored and used for the strictly necessary period for the purposes for which it was collected, unless another retention period take place from the direct application of the law.

4. Personal Data Subjects Rights

Smartex may transmit your data to entities subcontracted by you for the purposes referred to above in accordance with the contracts concluded with them.

User data may also be communicated to third parties where transmission is made in compliance with a legal obligation, a resolution of the National Data Protection Commission or another relevant control body, or a court order; or where the communication is carried out to protect Users’ vital interests or any other legitimate purpose provided for by law.

5. Security measures

Smartex develops its best efforts to protect Users’ personal data from unauthorized access. To this end, it uses security systems, rules and other procedures in order to ensure the protection of personal data, as well as to prevent unauthorized access to data, improper use, its release, loss or destruction.
It is, however, the responsibility of Users, to guarantee and ensure that the devices and equipment used to access this website are adequately protected against harmful software, computer viruses and worms.

6. Use and Privacy of Personal Data

Smartex guarantees the security, privacy and confidentiality of personal and other data provided by its Users.

When providing their data, express permission is requested of the user to receive information about products that may be of interest to them. This authorization allows Smartex to use their personal data for direct marketing purposes through any communication channel.

Smartex will not market or share their user database with third parties.

7. Responsibility

The maintenance of this website is ensured by Smartex. Despite the ongoing effort made by it to ensure the quality of online content and services, we cannot guarantee that all available information is up-to-date and fault-free at the time of consultation.

8. Access and changes to the website

Smartex reserves the right, absolute and not subject to justification, to suspend, alter, add or remove part of the contents of the website at any time and to restrict the use and accessibility thereof.

9. Links to other websites

Smartex contains links to other sites of interest or partners and is not responsible for the privacy policy, cookie policy or conditions of use of those same sites.
We recommend that when accessing other sites, please refer to all the information and conditions mentioned above.

10. Complaints

Without prejudice to any other administrative or judicial remedy, the User is entitled to lodge a complaint with the National data protection Authority.

11. Questions and suggestions

The User may contact Smartex on all issues relating to the processing of their data and the exercise of the rights conferred on them by applicable legislation and, in particular, by the current Policy, through the following contacts:


Address: Rua Alfredo Allen, n.ºs 455 e 461, 4200-135 Porto.

12. Changes to the Privacy policy and Cookie policy

Smartex reserves the right, at all times, to change these terms of processing personal data. These changes will be properly advertised on the website.

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